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WorkBuddy

How to fix an unreachable WorkBuddy Base URL

The request did not reach the expected AI service endpoint.

Start with these checks

WorkBuddy cannot reach the AI service.

  • The request does not return a result.
  • The Base URL is incomplete
  • Confirm the Base URL

01

What you may see

WorkBuddy cannot connect to the AI service.

02

What this error means

The Base URL tells WorkBuddy where to send requests.

  1. 1Confirm the Base URL
  2. 2Confirm it matches the model type

03

Step-by-step checks

Confirm the URL for the model type, then save it again.

  1. 1Confirm it matches the model type
  2. 2Copy the complete URL again

If it is still not fixed

Connection failed: 401 / Unauthorized / Invalid API KeyModel selected but no response

Sources

Reconfigure

Return to the integration center and continue the setup steps.

Return to the related setup step